The hotel is in a central position, very close to the city center, making it convenient for accessing various sites. The rooms were basic but comfortable, though in need of a complete overhaul with stained carpets and worn-out furnishings. The service was pleasant and accommodating. The location, despite being right across from the train and bus station, could benefit from cleaner outside windows. The dining experience was subpar, with very basic breakfast options. The price was reasonable considering the amenities offered.
Rooms
6.0
The rooms were basic but comfortable, in need of refurbishment.
Service
8.0
The service was pleasant and accommodating.
Location
7.0
The location is convenient, right across from the train and bus station, but detracted by dirty outside windows.
Dining
5.0
The dining experience was subpar with very basic breakfast options.
Facilities
The facilities need improvement.
Karl
United Kingdom,
March
2024
8.2/10
I absolutely loved my stay at this hotel! The rooms were comfy and spacious, always clean and well looked after. The staff was incredibly kind and helpful. The location was excellent, just a stone's throw away from the train station. The dining experience was tasty and satisfying. Although the rooms were a bit small with some maintenance issues, overall, it was a great value for money.
Rooms
8.0
The rooms were comfy and spacious, always clean and well looked after.
Service
9.0
The staff was incredibly kind and very helpful.
Location
9.0
The hotel's location was excellent, just a few minutes from the train station.
Dining
7.0
The dining experience was included and offered nice food.
Facilities
8.0
The facilities were good and satisfying.
Laura
United States,
August
2023
6.4/10
My stay at the hotel was a mixed experience. Although the room was a good size, I noticed some dampness in the walls, cracks, and a random pipe coming through the ceiling. The price for breakfast was a bit steep considering its basic offerings, and the cleanliness left something to be desired, with dust and stains on the carpet. It seemed like the room could use a complete refurbishment.
Rooms
5.0
The room was a good size but showed signs of dampness and needed refurbishment.
Service
7.0
The staff was friendly and helpful, although there were some issues with the heater not working properly in cold conditions.
Location
8.0
The location suited me perfectly, being right opposite Union Street bus station and near Union Square and the train station.
Dining
6.0
The dining options were disappointing, especially the limited breakfast. However, staff were excellent.
Facilities
6.0
Some parts of the hotel needed repair, but the price paid was reasonable for what was offered.
Laurence
United Kingdom,
August
2023
7.0/10
The hotel is situated next to a main road overlooking the harbour. The rooms could do with some redecorating but come with the usual amenities. The service is friendly and helpful, although there was an initial issue with separate entry for guests. The location is ideal, right next to Union Street, with perfect views of the train and bus stations. The dining experience was not included in the price and lacked variety. Facilities were basic but functional.
Rooms
7.0
The rooms were run down but clean, with the essential amenities.
Service
8.0
The staff was overall friendly and quick to address issues.
Location
9.0
The hotel's location is excellent, right next to Union Street and with easy access to transportation.
Dining
5.0
The dining experience was not included in the price and lacked variety.
Facilities
6.0
Basic facilities were provided, but nothing exceptional.
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